Lists of Products by Categories

You will find on the left side of the screen a menu for direct access to the main categories of the “Catalogue” . Just click on the arrow or the name of the category and all the product “families” will appear on the main screen from where you can easily access the different products in each “family”.

Quick Search for a Product

You will find the “Search” option on the left side of the screen. This option allows us to locate all the references that contain the word or sequence of words entered into the search function. Once these words have been entered, click on the “Search” button or press the RETURN key on your computer keyboard to view the search results in the central screen.

One may also use the “Search by Brands” option. When used, a menu containing all the Brands that exist in our Catalogue will be displayed automatically.

Advanced Search for a Product

This option, accessed by clicking on the “Advanced Search” icon situated in the Navigation Bar, (upper part of the screen), allows us to locate a reference by using a series of conditions: Search by related words, search by product name or by description, search by manufacturer, search within a specific category, search by price or by date, etc. The results will be displayed in the central screen.

Expanding the Information of a Product

Once the lists of products appear on the main screen, having used either the category menu or the search function, click on the image or the name of the product to view more detailed information:

• Amplification of the main photograph
• Up to six additional photographs with enlargements
• Normal price and discount price
• Link to the manufacturer’s website
• Link to the product’s page in the manufacturer’s website
• Possibility of subscribing to product alerts
• Commentaries and evaluations other clients have made about the product
• Description and Technical Characteristics Available options for the product, for example size, colour, etc. a

The Shopping Cart contains the products you acquire while visiting the store. You can add, modify or eliminate products from your Shopping Cart as many times as you wish and if you are a registered user and leave your purchases without finalizing the transaction, you will be able to recover them automatically the next time you log in.

The Shopping Cart also contains a simulator that will permit you to calculate the shipping costs of your order. If you are a registered user, this calculation will be made with the address of your choice among those that are listed in “Your Address Book” that is stored in your account.

Adding Products to the Shopping Cart

1. You will be able to add a single unit of a product from the lists by clicking the button situated under the column “Buy Now” .

2. Click on the “Buy” button while viewing the product’s file.

Modifying/Removing a Product from the Shopping Cart

To remove a product, select the check box that appears under the column “Remove” and click on “Update Shopping Cart”

To modify the number of units of a particular product that you wish to buy, change the number that appears under the column “Amount” and click on “Update Shopping Cart”

Important

In order to complete the transaction you should follow and accept the following four steps described below. You may go back and leave the transaction at any moment.
You may register yourself and NOT make any purchases.

If you are a new Client

If this is the first time you are buying in our store you will have to first register yourself as a user. Click on the “Continue” button located on the left under the title “New Client” and fill in the form that appears called “Details of My Account” . Once all the details of the form are filled in, carefully read the legal text located at the bottom and click on the “Continue” button to create your account. The screen will display all the details of your account which will be accessible for consultation and modification at any time.

Now that you have registered, you can start the process of buying the products stored in your Shopping Cart by clicking on the “Order” button in the navigation bar or in your Shopping Cart.

If you already are a Client

If you already are a registered user, simply fill in your email and password and click on the “Login” button. The details of your account will appear automatically.

To start the process of buying the products stored in your Shopping Cart, click on the “Order” button in the navigation bar or in your Shopping Cart.

Step 1: Delivery Information

The shipping address stored in your account will show up on your screen. If you wish, you can modify or change it by clicking on the “Change Address” button. You will also need to choose one of the shipping options available for your address. The cost corresponding to the option you select will be calculated in real time thanks to our web tools.

Step 2: Payment Information

The billing address stored in your account will show up on your screen. If you wish, you can modify or change it by clicking on the “Change Address” button. You will also need to select one of the proposed Forms of Payment. (Credit Card, Cash on Delivery, Certified Check, etc.)

Step 3: Order Confirmation

Here you will see your selected Billing Options, Shipping Address, Shipping Options and Form of Payment. You will also view the products bought and the total payment due for the order, broken down into subtotal, shipping costs, taxes etc. Read carefully all the details and modify those you wish with the “Modify” option. If all the details are correct, click on the “Confirm” button to validate your purchase.

If you have forgotten to buy a product, you can return to the store, add it to your shopping cart and start the purchasing process once more.

Step 4: Finished

If the purchase has been accepted, a page titled “Your Purchase has been Completed” will appear. You will be able to activate the option to receive product alerts by email if you wish to be informed of the latest news and any changes to the products you have acquired.
Detailed information about your order will be sent to your email address for your convenience.

You may pay with the following Forms of Payment:


Credit Card

The payment will be made at the time of purchase. The SSL (Secure Sockets Layer) guarantees the confidentiality of the transmission of this information from your computer to FOTO HOUSE , S.L.’s server through total codification. For more information write to us at: webmaster@planetthouse.com .

 

About Verified by VISA?

Start to finally enjoy the advantages of Secure E-Business . We are presenting Verified by Visa , a system for you to be able to process your purchases in Internet from home or any other place and most importantly, with total security.

Verified by Visa is the new form of payment developed by Visa and MasterCard that permits secure purchases in Internet and authentifies the buyer as the legitimate owner of the card being used.

The basic principle is to guarantee the security of e-commerce transactions in Internet. The way it works is that when you solicit a product from an online e-commerce website that uses Verified by Visa (you’ll be able to distinguish them by seeing the Verified by Visa y MasterCard SecureCode logo on the online store), the system will automatically verify that your card is activated with Verified by Visa and will ask you to verify the transaction with a personal authentification code.

You’ll need a secret password that your bank will provide.

This makes online fraud impossible and guarantees total security in e-commerce transactions.

It won’t be necessary to send photocopies of your passport or national identification documents and payment receipts by fax in order to identify the owner of the card. Your order will be processed in a simpler and quicker manner.

HOW TO BUY WITH 3D SECURE?

The process is very simple and similar to the present system.

1- When you choose the form of payment with a VISA card, the system will ask for the card number and expiration date as always.

2- At this moment a window or dialog box will emerge where the bank will ask you for your secret password after which our secure server will receive a response indicating that al is correct.

3- The process will finish when the message "Pedido realizado" or “Order completed” appears and a confirmation will be sent to your e-mail address.

HOW TO RECIEVE THE SECRET PASSWORD FOR 3D SECURE?

Your secret password will be given to you trough the banking entity that has issued your card. If you are already a client of electronic banking, in most cases you will be able to solicit your password online.

Cash on Delivery

Secure Transactions

Many internet users are hesitant to facilitate their personal details and credit card numbers in the online community due to the fear of an incorrect use of this information and the possibility of the “theft” of these details by third parties or unauthorized persons.

Logically, computer technology businesses are aware of this problem and have developed security systems that guarantee the confidentiality of data transfers.

The SSL system (Secure Sockets Layer) is presently the most used by online businesses due to its effectiveness and guarantee. This system totally codifies the transmission of confidential information while it is travelling from your computer to the PLANETTHOUSE server and during the whole process of purchasing. It is in this manner that we can prevent anyone from accessing your personal details and using them incorrectly without your authorization.

 

Once the security of the transactions is confirmed, all that remains for us to point out is that purchasing using a credit card is very practical for several reasons: You do not need to go to the bank to transfer the funds. The shipment of the order is quicker since we do not need to wait for the transfer to arrive nor receive proof of payment by fax. These procedures usually cause a delay in shipping.

You may also make your payments with a credit card and send us the details by fax. However, if you are still hesitant about paying with a credit card, there is the option to make your payments with bank transfers as we indicate in fuller detail in the Forms of Payment section.

You can verify the status of your orders at any time and from any place as long as you have an Internet connection. Simply start a session by clicking on the “My Account” button and enter your email and password. Once your account is accessed and under the option “My Orders” you’ll see a list of your latest orders and their status: "Pending", "Being Processed" or "Shipped out”. Click on any of these for more information.

How to Start a Session (Enter “My Account”)

To obtain information about your orders, have access to your personal details and other options you may start a session only if you have previously registered yourself. Just click on the “My Account” button in the navigation bar and enter your email and password.

Forgot your Password?

In case you have forgotten your password, click on the “Forgot your Password?” link. We will send a new password to your email address.

View/Modify Details of My Account

You will be able to view and modify the main details of your account (Name, Last Name, email, Telephone, and Fax, etc.). To save the modified details click on the “Continue” button.

View/Modify my Addresses

You may view, modify or eliminate details from your “Address Book” by clicking on this option of “My Account” . You will have a principal address (Billing Address), and up to five additional addresses. You will be able to define which is the principal address and which are the others at any time. To save the modified details click on the “Continue” button.

My Orders

When your account is accessed, under the option “My Orders” , you’ll see a list of your latest orders and their status: "Pending", "Being Processed" or "Shipped out”. If you wish to see the complete information of each of your orders, click on the “View” button. The following information will be displayed: Number and date of the order, number of units, prices, and the shipping information – shipping address, method of shipping, billing details, form of payment, and the breakdown of the total costs. You can access the recent orders that appear in the list, or all of the orders you have made since registering as a client.

Subscribing/Unsubscribing from Newsletters

Clicking on this link you can activate or deactivate the option of receiving newsletters about new products, special offers and other promotional announcements.

View/Modify my Product Notifications

Clicking on this link you can activate or deactivate the option of receiving alerts for those products you have previously subscribed to from the product file.

Closing the Session (Logout)

In case you are not the only person using the same computer to purchase from our store, you can close the session at any time by clicking on the “Logout” link found on the upper navigation bar, thus avoiding that another person have access to your information. If you wish, you can start a new session as another user.